Gin Rummy — Support
Last updated: September 8, 2026
Questions, bug reports, and account requests all go to one place: lowellwjones@gmail.com. We answer as quickly as we can, and we act on reports of abusive behaviour within 24 hours.
Common questions
- Report a message. Press and hold any message from another player in the table chat and choose Report.
- Block a player. Press and hold their message, or tap Block in the chat toolbar. Unblock later from Account settings → Blocked players.
- Delete your account. In the app, go to your profile → Account settings → Delete account. This permanently removes your account and game history.
- Forgot your password. Tap Forgot password on the sign-in screen and follow the emailed link.
- Play without a friend. Tap Play bot in the lobby for a full solo match, or Score a game by hand to use the offline scorecard.
Reporting abuse
We have no tolerance for objectionable content or abusive players. Every report is reviewed and acted on within 24 hours — we remove the content and suspend or terminate the accounts responsible. You can also email lowellwjones@gmail.com directly.